Booking Conditions

“Please kindly read these TERMS AND CONDITIONS before booking your trips. Participation in our trips indicates that you accept these terms and conditions.

You must carefully read the following Terms & conditions of contract and waiver of liability details Booking Procedure. A completed booking form and the required deposit must be forwarded to Sherpa Shepherds office. The full balance is then due 60 days prior to departure. If the balance is not received by this date the booking will be deemed cancelled and cancellation fees applied.

 

a) Legal Holiday Contract
All bookings are made with Sherpa Shepherds (P) Ltd. (Regd. no. 125680/071/072). By booking a trip with us indicates that you have agreed to these Booking Conditions and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

*Note that we will not issue a confirmation invoice, and therefore no contract will exist, until we receive a fully-completed booking form for each and every member of any party. The services to be provided are those referred to in your booking confirmation invoice. This contract is made on the terms of these booking conditions; any disputes arising from this contract are to be decided by the courts of the Federal Democratic Republic of Nepal.

 

b) Booking Confirmation and Payment
To secure an expedition trip booking Sherpa Shepherds must receive email confirmation along with, flight detail, passport copies and other required documents for permits. And Sherpa Shepherds must receive advance payments with in following time frame:

Time Frame Advance Amount

  • After Booking Confirmation 20% of total package cost
  • 40 Days before of trip start Remaining 80% of total package cost

Please make advance payment to following bank address:
Account Name: Sherpa Shepherds (P) Ltd.
Account Number: 4703217500001
Bank Name: Nabil Bank Ltd.
Bank Address: Dhapasi, Kathmandu, Nepal
Swift Code: NARBNPKA

 

c) Validity
Itineraries, prices and dates we published in the website and we have given you by email valid 1 year only starting from 01 January until 31 December.

 

d) Your Details
In order to confirm your trip bookings and arrangements, you must provide all requested details at booking time later. Necessary details include your full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any dietary notes, medical conditions you have which may affect your ability to complete your travel arrangements. And if you are under 18 years or over 70 years of age, we also require you to inform us about it. You might have to change the trips plans because all our trips are designed based on adults (18-45 years age group).

 

e) Transfer of booking and amendment to bookings
If you wish to change any bookings made on the original booking or transfer to another trip you must advise Sherpa Shepherds in writing. Changes / transfers incur fees as follows;

Amendment to original requested bookings: If you have to cancel your expedition because of events beyond your control you may transfer their booking to another party or postpone for next date/season. However, if you have to postpone your trip before 45 days of trip starts, we will postpone your trip at free of charge. And if you would like to postponed your just before 30 days of trip starts, we shall charge USD 500 per person for postponing the trip. If you failed to postpone your trip before 29 days of trip start, you’ll be levied cancellation as below.

 

f) Cancellation Policy
f (i) Cancellation by the traveler (you):
You may cancel your trip at any time. If you would like to cancel your trip, there will be cancellation fees. However Sherpa Shepherds must receive written notification from you. Depending on when notification of cancellation is received, cancellation charges will be applied as follows:

Time Frame Advance Amount

  • 61 Days Before of trip start 20% of total package cost
  • Before 60 days to 30 Days 35% of total package cost
  • Before 29 days to 15 Days 70% of total package cost
  • Before 15 days to trip start day 100% of total package cost

 

f (ii) Cancellation by Sherpa Shepherds
We may cancel your trip at any time prior to departure if, due to terrorism, natural disasters, political instability, other external events or did not meet minimum required participants to run the trip. Due to mentioned reasons which are beyond our control, it is not viable for us to operate the planned itinerary. Sherpa Shepherds reserves rights to cancel or postpone your trip. We may postpone your trip for next date/season which will suitable for you or fits with the trip. If you desire to postpone, we shall postpone at free of cost. If we have to cancel your trip, you’ll get your paid amount back. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.

 

f (iii) If we do not meet minimum number of participants
We may cancel your trip or postpone to any specific date if we do not meet minimum number of participants in order to run the trip. Please see the minimum number of participants in respective trip dossiers. Or we may join with any other international departure expeditions or let other participants to join in our program. In this case we shall try to keep same price as agreed at the booking time.

 

g) Fitness and health requirements
We recommend all participants take regular exercise before their trip. For trips we require that you undergo a medical examination and have a doctor complete our medical questionnaire to ascertain adequate fitness for the selected trek. If you suffer from severe heart, chest, muscular or respiratory disorders, are a severe asthmatic or have high blood pressure we strongly advise against joining a trek. Should your medical questionnaire indicate that your doctor does not deem you fit enough to undertake a trek we will refund your deposit in full. Your medical questionnaire must be completed and returned to this office before final documents can be issued.

 

h) Change of itinerary (during you’re in trip)
Due to uncertain reasons of bad weather, terrorism, closure, natural disaster, sometimes we might have to change your travel itinerary and we reserve right to change itinerary in your favor to response immediate problem.

If you would like to shorten the trip or skip some of day of your trip or would like to return before planed trip or would like to change the travel itinerary, we and our field team will be flexible on it. However our support crew needs to check the feasibility and availability. If there any additional cost because of changes travel itinerary, additional cost have to borne by you. If you wish you return or skip your trip, there won’t be any refund for unused services.

 

i) Claims, complaints and compensation
We shall do our best to deliver quality services as we promised/agreed during trip booking. We never failed to deliver our quality services till today. However if we failed to deliver our agreed/promised services, we, Sherpa Shepherds will compensate/refund you the equivalent amount we failed to deliver.

So if you have a complaint about your trips please inform your tour leader or our local representative at the time in order that they can attempt to rectify the matter. Since most our trip is based from Kathmandu and you can report to our tour officer while you in Kathmandu. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour. And then if found we really failed to deliver promised we shall refund you the equivalent amount we failed to deliver. However if there no logical reason, you won’t get any refund.

 

j) Photos & your reviews
We always welcome your smiles, cheered photos and valuable saying about us, our trips, our staffs and travel trips. Any likeness or image of you secured or taken on any of our holidays may be used by the Company without charge in all media (whether now existing or in the future invented) for bonafide promotional or marketing purposes, including without limitation promotional materials of any kind such as brochures, slides, video shows or the internet. Any written feedback supplied to the company may also be used for promotional purposes as detailed above.

 

k) Privacy policy
The protection of your personal information is very important to us. We assure you all the information you have given to us in safe and we shall it privately respecting your privacy.

However any personal information that we collect from you and about you (your feedback, images and saying) may be used for any purpose associated with the operation of a trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip. We will otherwise treat your details in accordance with our privacy policy.

The Company’s authorized representatives, other than a Director of The Company, are not entitle to promise refunds for whatever reason, and The Company will not be bound by any such promises. These booking conditions may only be waived in special circumstances, and in writing, by a letter from a Director of The Company. The terms and conditions of all agreements made with the Company shall be subject to, and governed by, Nepal’s law.

In signing this booking form I also acknowledge and confirm the following:

To: Sherpa Shepherds and its various logistic management authorities who grant the license to operate this trip being the Licensor

I am aware that your trip involve going to high-altitude and carry an inherent risk of altitude illness. Similarly, most of our trips visit remote locations or poorly developed regions where infrastructure is limited. In such places, the risks to health are increased and the ability to treat injury or illness effectively is reduced. Additionally, climbing and mountaineering, which includes treks that cross glaciated terrain or snow-bound passes, are hazardous activities with a risk of serious injury or death. By signing these booking conditions I acknowledge these hazards and your acceptance of the associated risks.

Neither The Company nor any of its representatives will be responsible for any illness, injury or death sustained on our expeditions, nor will they be liable for any uninsured loss of personal property.

I confirm that I am over the age of 18 years and that I have read and understood the terms and conditions of this contract and this agreement prior to signing it and I agree that this agreement will be binding upon my heirs, next of kin, executors, administrators and successors.